Q1- What currency are the prices listed in? A1 - All prices are quoted in Singapore Dollars (SGP). Q2 - Are the prices inclusive of the Goods and Services Tax (GST)? A2 - Yes, all prices include the prevailing GST.However, we are not able to issue any GST refund as we are not GST-Registered. Q3 - What are the mode of payment for the price listed in your website? A3 - All prices listed are based on cash payment only. We do not accept credit card and NETS payment. Q4 - Are all the prices listed without contract? A4 - Yes, all prices listed are without contract or subscription. Q5 - Are the prices listed in your website similar to those that are sold through your retail shop ? A5 - Yes, all prices sold in our retail shop are the same as those listed in our website for the day it is listed. Q6 - What is 'Agent Set','Sign-Line Set'and 'Export-Set' as listed in your website ? A6 - 'Agent Set' are stocks supplied directly from the respective authorised distributors. 'Sign-Line Set' are stocks sourced directly from subscriber who signed a contract with their service provider but do not need the new phones. 'Export-Set' are phones imported from overseas, therefore there is no local agent warranty and shop warranty. They are BRAND NEW PHONES and come with a 1-year manufacturer's warranty, except for Export Sets Q7 - Do the products come with any warranty? A7 - Yes, all Agent Sets and Sign-Line Sets come with the respective manufacturer's local 1 year warranty, unless otherwise stated. Q8- Do you have stocks for all products listed? A8- Due to the fast-moving nature of the products, it is advisable to give us a ring for stocks enquries or reservation. Q9- Do you accept trade-in of used phones? A9 - Yes, we accept trade-in of all used phones. Q10 - Do you buy back used phones, even if I am not buying any new phones? A10- Yes, we buy back all used phones even if you are not buying any phones from us. Q11- What is the the value of my used phones? A11- We can quote you the trade-in value upon visual inspection of the used phones. Q12- What kind of payments do you accept? A12- We only accept cash payment. Q13- Why is it that credit card and NETS payment not accepted ? A13- As all items are sold at a very low price, we will only accept cash payment so that we can continue to pass the real savings to our customers. Q14- Do you offer any Instalment plan? A14- Sorry, we do not offer any instalment plan. Q15- Do you accept orders outside Singapore? A15- Currently, we only accept orders in Singapore. Q16- Must I sign up any membership or purchase extra accessories to enjoy the prices listed in your website? A16- No, we do not believe in such sales gimmicks. We believe in a clear and transparent pricing policy with no hidden cost. Q17- Do you provide home delivery service for phone purchases ? A17- Yes, we provide home delivery services for phone purchases. You can email your order request to wilfred@mobilesquare.com.sg. However, there is a delivery charge of $20 per trip to any destinations in Singapore. A non-refundable deposit of $50 is required before delivery. All deposits can be paid through electronic transfer to our bank accounts as follow:- Bank Name: DBS Account Type: Savings Plus Account No: 003-8-041195 Or Payee Name: Mobilesquare.com.sg Swift Code: UOVBSGSG Bank Name: United Overseas Limited Bank Code: 7375 Branch Code: 012 Account Type: UOB Current Account No: 324-302-099-7 Q18- How can we contact you ? A18- We can be contacted as follows:- Retail Enquiries:- 6733 3747 (2-9pm daily) If your calls are not being attended, we would like to apologise as we may be busy attending to customers. Home delivery/Corporate Sales Enquiries , email to:- wilfred@mobilesquare.com.sg We do not reply to any email on retail enquiries as stocks and prices changes daily. Please call us instead at 67333 747 for fastest response. Advertising Enquiries , email to:- advertise@mobilesquare.com.sg We value your feedback to further improve on our service, pls email to:- feedback@mobilesquare.com.sg

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